Smith.ai
Smith.ai is based in Los Altos, California, US and works in Call Summarization for Contact Centers & Customer Support, with further work in Automation & Workflow and Conversational AI.
- Average rating
- 4.8
- Reviews
- 96
- Profile coverage
- 90%
- Evidence percentile
- P74
Profile updated · Request a correction
Company & commercials
- Primary category
- Voice AI
- Team size
- 250-999 employees
- Typical budget
- Not disclosed
- Primary industry
- Professional & Business Services
What Smith.ai does best.
Voice AI provider for Professional & Business Services
Smith.ai provides technology-enabled virtual receptionists and customer engagement solutions, combining live voice services with AI-powered chat to streamline business operations. Its own website shows its strongest capability in Call Summarization within Voice AI, alongside Human Handoff & Call Transfer and Inbound AI Receptionist Agents. The industry it describes most is Contact Centers & Customer Support.
1 platforms & methods
Bars show how many mapped capabilities use each one.
- CRM IntegrationProfile only
Evidence report
How Smith.ai compares with peers on evidence, reviews and coverage.
What the evidence says
Smith.ai presents as a strong evidence profile for Voice AI. It ranks in the 74th percentile of 303 published providers in Voice AI, and 96 reviews back the commercial profile.
Current positioning: P74 evidence quality · P67 industry breadthAI capabilities.
Automation & Workflow
None of the listed technologies is specific to Automation & Workflow.
Mapping source · https://smith.ai/features/after-hours-answering-service — “questions about our after-hours answering services. How does Smith.ai integrate AI technology with optional human assistance to enhance after-hours call”
Featured 12 of 17 capabilities, ranked by mapping grade then confidence.
Industries served.
- Contact Centers & Customer SupportDirect · Primary95%
https://smith.ai/features/lead-screening-intake-service — “aff? You'd think screening leads wouldn't be that hard, but call centers and in-house staff mess it up constantly. They waste your team's”
- Recruitment & StaffingDirect95%
Verified 2026-10-21: Hiring & staffing (https://smith.ai)
What clients say.
Compiled from independent review platforms and client reviews verified by RankGlobal. How we count reviews
Smith.ai is my secret to business growth and client happiness.
Worked with Smith.ai? Review them → Every reviewer is verified by RankGlobal.
Sources behind this profile.
The RankGlobal Research Team opened each page and checked that it names Smith.ai. Pages on Smith.ai's own website are provider-supplied.
Case studies
- Native PT achieves 100% booking rate with AI ReceptionistOn Smith.ai's website·checked 23 Oct 2026
- Chestnut Hill Legal: solo law firm lead-to-client conversion with virtual receptionistsOn Smith.ai's website·checked 23 Oct 2026
How RankGlobal maps this profile.
RankGlobal maps this profile against a controlled taxonomy. Mapping grades on capability and industry cards describe how the profile is classified. Source strength for ranking decisions follows the hierarchy published on Research — a mapping grade is not a claim of discoverability weight.
- T1AuthoritativeTypical evidenceRegulators, registries, certifications, signed client evidence.Scoring useHighest evidentiary weight
- T2IndependentTypical evidenceCredible media, industry bodies, partner directories, third-party datasets.Scoring useStrong with attribution and recency
- T3Provider-controlledTypical evidenceCompany site, case studies, press releases, structured submissions.Scoring useAccepted as a claim; verification raises weight
- T4Discovery-onlyTypical evidenceDirectory listings, aggregations, and early discovery signals.Scoring useUsed for discovery; weighted accordingly in ranking
Move from discovery to a focused conversation.
Your enquiry goes to the RankGlobal research team, not the provider's sales inbox. Sending it does not affect their ranking.
- Primary category
- Voice AI
- Primary industry
- Professional & Business Services
- Typical budget
- Not disclosed
- Team size
- 250-999 employees
- 1Name the use caseSay which Voice AI problem you are evaluating, so the research team can route your message accurately.
- 2Pressure-test the budget bandNo budget band is on file. Ask what a scope like yours typically lands at.
- 3Ask for a referenceRequest a client reference in Professional & Business Services — the strongest industry signal on this profile.
Enquire about Smith.ai
Three fields. Anything longer belongs on the full contact page, linked below.Is this your company? Claim this profile →
Where Smith.ai ranks
- #3Best Voice AI Agencies in the USAUnited States
- #4Best Voice AI Agencies Worldwide
Badges for Smith.ai's website (2)
A firm in the top 10 of a ranking can show it on its own site. Badges are earned, never sold, and always show the current place. How badges work.
Embed your Evidence Matrix position (3)
Smith.ai is among the most-reviewed firms on these Evidence Matrices. Each image highlights its place and updates with the data.
Similar profiles
Peak DemandToronto, CanadaPeak Demand, a Toronto AI-first agency, delivers custom Voice AI receptionists, AI call center solutions,…2-9 employees · $10K - $50KView →
Zfort GroupTop Rated · New York, United States5.0(30 reviews)Zfort Group blends global software expertise with cutting-edge AI to craft tailored solutions that make…250-999 employees · $10K - $50KView →
Waverley SoftwareTop Rated · Palo Alto, United States4.9(47 reviews)Waverley Software is a full-cycle software engineering partner delivering custom AI/ML solutions, IoT,…250-999 employees · $50K - $150KView →