Auraya

“Customer satisfaction and overall experience with the new technology rose sharply post implementation, relative to all other banks.”

“Enrolling team members from their own computers at home or on a secure web portal made it easy for us to quickly enrol team members in all 15 locations around the world and begin delivering security, efficiency and customer experience benefits immediately.”

“We've got 1 million clients registered to use voice biometric and it has sped up call times.”

“Auraya helped with a successful roll out of the new authentication platform. Auraya's ArmorVox voice biometric authentication technology allowed us to achieve our target of 15sec reduction in AHT and focus on providing better customer service.”

“The voice verification solution is part of a larger identity verification service that means credentialing can be done online and at large scale, while still remaining secure, valid and user-friendly.”

“EVA Forensics was in production within a matter of weeks from the time it was approved. EVA started to deliver the benefits immediately it went into service.”

“Auraya’s ArmorVox is the most secure voice biometric I've used. It cut our telephone fraud by 95%.”

“Outstanding identity verification. The 'EVA' system for Amazon Connect makes the customer experience frictionless and secure.”

“A culture of 'Voice Integrity'. We focus on sub-second verification to ensure security doesn't slow down the conversation.”