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ASAPP

Voice AI · LLM Agents & RAG · Natural Language ProcessingNew York, USAFounded 2014

ASAPP develops AI-native solutions for enterprise contact centers, leveraging generative AI and automation to handle complex customer interactions, maximize agent performance, and provide deep insights into customer service operational efficiency.

4.8
Average rating
12
Mapped reviews
100%
Profile coverage

Company & commercials

Primary category
Voice AI
Team size
250+ employees
Typical budget
$100K+
Primary industry
Telecommunications & Connectivity
Provider overview

A clear view of what ASAPP does best.

Structured from supplied company information and mapped to RankGlobal's controlled AI and industry taxonomy.

Company profile
Voice AI provider for Telecommunications & Connectivity

ASAPP develops AI-native solutions for enterprise contact centers, leveraging generative AI and automation to handle complex customer interactions, maximize agent performance, and provide deep insights into customer service operational efficiency. RankGlobal maps its primary capability to Call Transcription within Voice AI, with supporting relevance to Speech Recognition, Agentic Workflow Development. Its strongest supplied industry signals align with Telecom Operators, Insurance, Energy Trading & Services.

See how this profile was mapped →
Primary AI category
Voice AI
Strongest industry signal
Telecommunications & Connectivity
Engagement profile·$100K+·250+ employees·Service
Mapped capabilities · 5 categories
Technology

Platforms, methods and technical signals

Generative AINLPAutomated Speech Recognition (ASR)

Tools and platforms named in ASAPP's supplied company profile.

Expertise

Named expertise on file

  • GenerativeAgent

    Delivering a fully autonomous customer service agent that understands, reasons, and executes actions across voice and digital channels.

    Agentic AIGenAgentAutomation
  • Interaction Intelligence

    Engineering a unified "lifelong customer record" that turns every conversation into structured data and actionable insights.

    Customer IntelligenceBig DataAnalytics
  • AutoSummary & Transcribe

    Utilizing AI to fully automate call wrap-ups (reducing AHT by 10-20%) and delivering 90% accurate real-time transcription.

    AutoSummaryASRNLP
RankGlobal provider intelligence
Analyst brief

Mapped Evidence Report

A decision-support view of ASAPP, built from mapped taxonomy signals, evidence confidence, commercial profile and reviews.

Primary feed set
Voice AI
Compared with
271 providers
Evidence signals used
3 signals
Publication status
Published
Structured evidence signal
100/100
Strong evidence
54th percentile of 271 peers · peer median 100
Profile coverage100
Taxonomy density100
Review signal100
Peer benchmark
How the profile compares

Voice AI among 271 published providers

Average rating4.79 · median 4.82
Mapped reviews12 · median 10
Profile completeness100% · median 100%
Taxonomy breadth29 · median 22
Signal radar
Multi-dimensional evidence
RatingReviewsCoverageBreadth
This profile (percentile) Peer median
Capability mix
Mapped category signal
Voice AI100%
LLM Agents & RAG96%
Natural Language Processing96%
Automation & Workflow76%

Imported mapping confidence for each category — not a share of work, revenue, or delivery volume.

Mapped industries
6 industries on the map
6
Energy & Utilities33%
Telecommunications & Connectivity22%
Financial Services & Insurance11%
Healthcare & Life Sciences11%
Retail, Wholesale & Consumer Goods11%
Travel, Hospitality & Food Service11%

Share of mapped industry rows on the taxonomy map — not share of work or revenue.

Evidence mix
Mapping grades
Direct38% · 11
Supported41% · 12
Related10% · 3
Adjacent10% · 3

Imported mapping grades across 29 taxonomy mappings — not a search ranking.

RankGlobal analyst interpretation

What the mapped signals say

ASAPP presents as a strong evidence profile for Voice AI. It ranks in the 54th percentile of 271 published providers in Voice AI, and 12 reviews back the commercial profile.

Current positioning: P54 evidence quality · P84 industry breadth
Strongest signals
Evidence-backed strength in Voice AI is the profile's clearest signal in the mapped taxonomy.
Best user fit
Telecommunications & Connectivity buyers evaluating Voice AI at a $100K+ engagement size.
Confirm before engagement
Confirm current delivery capacity directly — mapped signals reflect profile evidence, not live availability.
Client feedback signals
12
Reviews
4.8
Average rating
0
Publicly reshared
Published
Listing status
How this report is calculated →
Capabilities

Evidence-led AI expertise.

Capabilities are listed with their mapping grade (Direct, Supported, Related, or Adjacent).

Industry experience

Where this expertise is most relevant.

Industry mappings are organized by evidence strength so buyers can distinguish demonstrated alignment from broader search relevance.

9 mapped subindustries
Direct
Insurance

Source industry: Financial Services & Insurance

88% mapping confidence
Client feedback

What clients say.

Reviews and ratings published for this provider.

ASAPP's focus on deploying generative AI responsibly contributes to our shared vision of seamless people-AI collaboration, building public trust and achieving better outcomes.

Jay Persaud, Global Emerging Technology Ecosystem Leader

We needed a vendor we could interact with frequently, one that empowers us to manage the bot ourselves, and one with real time reporting we could use for root-cause analysis and updates.

Harry Clapham, Director of Operations Strategy and Enablement
5
Reducing Handle Times via Specialized Efficient AI

ASAPP’s AI-native platform is remarkably efficient. It has significantly reduced our handle times and boosted CSAT.

Customer Exp. Dir
5
Ensuring Accurate Suggestions via Exceptional Strategic AI

The best Generative AI for customer service. Their Human-in-the-Loop model ensures that AI suggestions are always accurate.

CTO, Telco
5
Focusing Customer Summaries via Specialized Easy AI

ASAPP is the easiest tool I've used. It automates the boring stuff like summarizing calls, so I can focus on the customer.

Support Specialist
5
Reacting Customer Frustration via Specialized Reliable AI

Outstanding sentiment analysis. We can now react to customer frustration in real-time before it escalates.

Verified User
5
Increasing Agent Productivity via Specialized Effective AI

ASAPP has transformed our contact center. We are seeing a massive increase in agent productivity and retention.

Operations Mgr
5
Scaling Technical Challenges via Specialized High-ROI AI

Working on the ASAPP platform is a great technical challenge. The focus on low-latency AI and scale is world-class.

Senior Developer
5
Visualizing Customer Interactions via Reliable Specialized AI

ASAPP provides the visibility we need into every customer interaction. Their analytics are deep and highly actionable.

Digital Strategist

10 mapped reviews · 12 published quotes

Showing 9 of 12, ranked by display order then recency.

Rating distribution
5
10
4
0
3
0
2
0
1
0

Ratings aggregate 12 reviews at the average shown above.

Transparent profile intelligence

How RankGlobal maps this profile.

RankGlobal maps this profile against a controlled taxonomy. Mapping grades on capability and industry cards describe how the profile is classified. Source strength for ranking decisions follows the hierarchy published on Research— a mapping grade is not a claim of discoverability weight.

Tier 1 · Authoritative
Regulators, registries, certifications, signed client evidence.
Highest evidentiary weight
Tier 2 · Independent
Credible media, industry bodies, partner directories, third-party datasets.
Strong with attribution and recency
Tier 3 · Provider-controlled
Company site, case studies, press releases, structured submissions.
Accepted as a claim; verification raises weight
Tier 4 · Discovery-only
Directory listings, aggregations, and early discovery signals.
Used for discovery; weighted accordingly in ranking

Direct, Supported, Related and Adjacent appear on mapped cards as classification grades. They do not rank how discoverable a provider should be.

RankGlobal trust center →
Ready to evaluate this provider

Move from discovery to a focused conversation.

Your enquiry goes to the RankGlobal research team, not the provider's sales inbox. Sending it does not affect their ranking.

Before you reach out

What RankGlobal holds on file for ASAPP, and the three things worth confirming directly once you're in touch.

Primary category
Voice AI
Primary industry
Telecommunications & Connectivity
Typical budget
$100K+
Team size
250+ employees
  1. 1
    Name the use case

    Say which Voice AI problem you are evaluating, so the research team can route your message accurately.

  2. 2
    Pressure-test the budget band

    The $100K+ band on file is a profile-level figure. Ask what a scope like yours actually lands at.

  3. 3
    Ask for a reference

    Request a client reference in Telecommunications & Connectivity — the strongest industry signal on this profile.

Enquire about ASAPP

Three fields. Anything longer belongs on the full contact page, linked below.