Synthetix

“The versatility of the Synthetix online customer service solutions has allowed National Express and their customers the opportunity to significantly enhance their online experience when looking for answers.”

“The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers.”

“It's been great working with Synthetix, we've built a really great relationship with them. We have seen a reduction in calls and email queries but also an increase in productivity.”

“We're delighted with our new knowledge-base and the improvement it's made to our website. The look and feel is great and it's really easy for our customers to use.”

“Synthetix is a leader in knowledge management. Their FAQ tool and live chat integration have significantly improved our CSAT.”

“Deep expertise in NLP. Their search function actually understands what customers are looking for, even with typos.”

“A very technical and collaborative environment. We focus on building robust knowledge bases that power AI chatbots.”

“Outstanding delivery. They helped us unify our knowledge across the website, mobile app, and call center.”

“Synthetix provides the 'brain' for our customer service. Their content management system is powerful yet easy to use.”