Scorebuddy

“Scorebuddy has made our quality assurance process easier and more efficient, leading to increased agent engagement and higher QA scores across the board.”

“Scorebuddy AI has completely changed how we evaluate calls. We went from manual scoring of 2% of calls to automated analysis of 100%. The insights are incredible.”

“The 'Auto-Scoring' feature is a lifesaver. It identifies compliance risks and sentiment trends across all channels—voice, chat, and email—automatically.”

“The platform is so intuitive. We can build custom scorecards in minutes, and the AI-driven 'Root Cause Analysis' tells us exactly where agents need training.”

“Exceptional reporting. The AI-generated dashboards give us a real-time view of agent performance and customer sentiment that we never had before.”

“The integration between QA and coaching is seamless. The AI flags poor interactions and automatically assigns the relevant coaching modules to the agent.”

“We’ve seen a 15% increase in CSAT since implementing Scorebuddy. The AI helps us identify 'best practices' from top agents and share them with the whole team.”

“Their AI 'Redaction' tool is vital for us. It automatically identifies and masks PII in call transcripts, ensuring we stay PCI and GDPR compliant.”

“Great for remote teams. The AI provides consistent scoring that eliminates 'reviewer bias,' which was a big problem with our manual process.”