Observe.AI

“We really needed some help — that drove our pursuit to look for a partner that could help us evaluate those interactions and give us measurable, scalable feedback.”

“There's a lot of fear in AI and replacing jobs. The biggest piece is helping our internal teams understand that AI is an assistant — it's there to help you be better at your job.”

“It's important to have a partner who understands the importance of compliance — ensuring that all of the business associate agreements, the HIPAA compliance, the SOC 2 audits.”

“I was blown away by the ease of use of the platform. The UI was far and away better and easier to understand than anything else we had looked at.”

“Previously it would take weeks to handle a simple use case like authentication. With Observe AI, it's been minutes, hours. It's incredible — so user-friendly.”

“Being able to measure everything really allows you to have an increased control over what's happening in your support.”

“Trend analysis is fantastic. It’s made our QA team 3x more efficient than our old manual process.”

“Calibration tools are a huge quality of life improvement. Interactions are organized perfectly.”

“Stable platform, but technical support responsiveness can still be a bit of a hurdle sometimes.”