Luminoso Technologies, Inc.

“The ability to expand the questions across different areas so that we can compare results and being able to do that data analysis, get some AI support, and really pull some great insights out of the data was fantastic for me.”

“We value Luminoso's features, particularly the volume, drivers, and sentiment analysis tools, because they enable a highly efficient and data-driven approach to all of our projects.”

“The speed of insight is unmatched. We identified a dip in NPS due to a specific shipping glitch within hours of the first customer mentions.”

“It’s the 'unbiased' aspect that wins for us. It finds themes we didn't think to look for, rather than just matching the keywords we already knew.”

“Their multilingual support is a lifesaver. We process feedback in 14+ languages (Arabic, Chinese, Japanese) and the sentiment accuracy remains high.”

“We used it for our annual engagement survey. It transformed 50,000 open-ended comments into a clear roadmap for leadership in two days.”

“Daylight is powerful, but there is a learning curve for the advanced visualization tools. Once you master it, the granularity is incredible.”

“Compass has revolutionized our ticket routing. It automatically classifies support issues with near-perfect accuracy based on our specific industry jargon.”

“Higher setup cost compared to basic tools, but the ROI is clear for enterprises dealing with massive volumes of unstructured data.”