Helpshift

“Care AI agent is working out of the box. It is significantly easier to implement than all the previous workflows we had, it's much less manual. It's a really amazing tool to deflect. I honestly don't want to go back to bots.”

“We were one of the first in the industry to offer this new experience for console support. With Helpshift's patented QR Code feature, players can now scan once and instantly move from console to mobile for support—without leaving their game.”

“Helpshift's understanding of game studios' needs and players' expectations sets it apart from other vendors. Consistently leading in innovation, Helpshift exceeds industry standards, offering unparalleled domain expertise.”

“Switching to Helpshift has been a game-changer for Ludia and our customers. The transition was seamless, thanks to their Incredible team. By adopting their new AI-powered approach, we've dramatically improved service quality, reduced customer wait times.”

“Transitioning our entire player support system—from BPO agents to Keywords Studios and from Zendesk to Helpshift—was smooth and rapid. The Helpshift's Onboarding Team also made the implementation process seamless.”

“Their AI-powered Language AI tool improved our CSAT by 0.5 points for tricky Asian languages. It's a game-changer for optimizing costs while scaling global support.”

“With Helpshift’s AI chatbots, we achieved a 4.3 CSAT rating (up from 3.8) in under 3 months. It handles high-volume traffic without losing the personal touch players expect.”

“Moving from email to Helpshift’s in-game SDK allowed us to keep pace with 'Love & Pies' growth. The AI deflection handles 70%+ of queries, letting us focus on VIPs.”

“Their patented QR Code feature is brilliant. Players scan a code on their console and move to mobile support instantly without losing context. It protects player immersion perfectly.”